Your order will be processed within 1 working day and shipped from the Netherlands via PostNL using track & trace parcel service with signature upon receipt**.

**for customers within the Netherlands: your order is generally shipped in a “brievenbuspakket” with track and trace but no signature required for receipt. Large size frames and/or larger orders will be shipped as a parcel.

Please allow 1 to 5 days delivery time, depending your location.

We deliver orders Worldwide. Depending your shipping location, the following Handling & Shipping (H&S) charges, discounts or restrictions apply:

Netherlands:
H&S: 5 Euro/order;
free shipping > 35 Euro/order.

United Kingdom (excl. Gibraltar & Channel Islands):
H&S: 7,50 Euro’s/order;
free shipping > 35 Euro/order.

Belgium/Luxemburg/Germany:
H&S: 7,50 Euro/order;
free shipping > 35 Euro/order.

France (incl. Monaco & Corse)/Denmark (excl. Greenland & Faroer)/Italy (excl. San Marino & Vatican City)/Austria:
H&S: 10 Euro/order;
free shipping > 35 Euro/order

Finland/Sweden/Greece/Ireland/Poland/Portugal/ Czech Republic/Slovakia:
H&S: 12,50 Euro/order;
free shipping > 35 Euro/order

Rest of EU countries:
H&S: 12,50 Euro/order;
free shipping > 35 Euro/order

Rest of World***:

H&S: 20 Euro/order;
free shipping > 35 Euro/order.

***when ordering you accept to be recipient of any additional cost (e.g. customs/import charges) that may occur regarding delivery of your order.

You can also choose a shipping method other than our proposal at checkout.

Example: you wish to ship via your own DHL/UPS/OTHER SHIPPER account. It is possible that a handling surcharge applies for this.

Please contact us per email to verify before you place your order.

Icon Eyewear unfortunately has no influence on delays that may occur at PostNL or other carrier. This also applies to E-mails we send to your given email address (always check your spam folder).

Please track & check regularly the whereabouts of your parcel while in transit

Once Icon Eyewear has handed your purchase over to PostNL, you will receive an email notification with a trackingnumber of your shipment. Tracking the delivery from your end will minimize missing the handover or pickup opportunity of your package!

Sometimes and unfortunately, despite us shipping your order on a “Door to Door” label, the local delivery agent choses to deliver to a drop-off point only, without notifying either us or you. Hence, regular tracking will notify you of this happening. When in doubt: please contact us in time by email, so we can assist in sorting the delay in delivery.

If a package is returned to us because it was not collected, refused without valid reason, or because incorrect delivery details were provided by the customer, only the purchase price of the returned item(s) will be refunded. Shipping, handling and any other additional costs will not be reimbursed, regardless of whether the original order qualified for free shipping.

This does not affect your statutory right of withdrawal or your rights in case of damaged, incorrect or faulty delivery