Icon Eyewear ensures that your ordered items are in mint condition, checked for any production faults and damages before packing and that your package is properly packed and addressed to ensure undamaged and accurate delivery.
Receipt of Parcel:
When your order is offered to you upon delivery, please check that the package is delivered to you undamaged (i.e. not squashed, not torn, not opened etc.). If damage shows: do not sign/accept delivery ! it will be returned to us without any inconvenience to you. Please notify us by email if this occurs and we will reimburse your purchase or resend your order anew at your request upon receipt of the damaged shipment.
IMPORTANT!: If we have mistakenly sent you a different item than ordered (be it a different model or a different colourway), please notify us via email and add a picture of the item received. This allows us to amend our mistake at minimum mutual cost & effort. In the unlikely event that you are not satisfied with you purchased item(s) and wish to return, you have 28 days to do so after receipt of your order. Please note that you will return the product without damage or trace of use, in its original packing and securely packed to avoid any damage during transport.
Please follow the guidelines:
- Click here for the return form and fill out complete.
- Cut off the top of the form to use as address sticker. Please insert the bottom of the form in the return package.
- Please send your return shipment with sufficient postage cost to our Office address.
Upon receipt of your return shipment, we will proceed by following your stated wishes on the return form or contact you via email to verify them:
- Reimbursement of the cost price of the returned items plus the equivalent of the H&S charge of your initial order:
Example A: you purchased 3 items and paid 15 Euros for H&S: you will receive back 5 Euro of these charges/per returned item and the total cost price of the returned item.
Example B: your order was shipped without H&S charges: you will get reimbursed for the cost price of the returned items only.
Reimbursement of your payment, in case of non-delivery returns due to non-acceptance from your part, or faulty delivery address details given:
- We will deduct the cost of the return charges of your reimbursement.
All our products have a 12-month warranty for production and mounting errors. Any damage that cannot be attributed to normal use and wear falls under this product guarantee.
Please read and follow guidelines provided for proper use and maintenance.
Please always contact us first via email if you have a query or complaint regarding warranty issues and make sure you can show us your original purchase invoice upon request.
We will address all your queries individually and seriously.
Return address and email:
Icon Eyewear BV
Laan van Kronenburg 14
IF YOU HAVE COMPLAINTS, ISSUES OR QUESTIONS: PLEASE TELL US!!
ARE YOU HAPPY WITH US? PLEASE TELL OTHERS!
WE CAN ONLY HELP YOU WHEN YOU CONTACT US!