Returns

Icon Eyewear carefully checks all ordered items for visible production faults and damage before packing. We also make sure that your order is properly packed and correctly addressed to help ensure safe and accurate delivery.

When your order is offered to you upon delivery, please check whether the package appears to be undamaged, for example that it is not torn, opened, crushed or visibly damaged.

If the package is visibly damaged, we advise you not to accept the delivery where possible. Please notify us by email. Once the damaged shipment has been returned to us and assessed, we will either reimburse your purchase or resend your order, depending on your preference and the circumstances.

If you accepted the parcel and discover damage afterwards, please contact us as soon as possible by email and include clear photos of the product, the packaging and the shipping label. We will then look for an appropriate solution.

If we have mistakenly sent you a different item than ordered, for example a different model or colour, please notify us by email and include a picture of the item received. This allows us to correct the mistake as quickly and efficiently as possible.

If you are not satisfied with your purchased item(s), you have 28 days after receipt of your order to return them. This return period is more generous than the statutory 14-day withdrawal period for online purchases. Under the legal right of withdrawal, consumers may cancel an online purchase within 14 days after delivery without giving a reason.

Please return the product carefully packed, preferably in its original packaging and complete with all accessories and documentation. You may inspect and try the product as you would reasonably be allowed to do in a physical store. If the product has been used more than necessary to establish its nature, characteristics and functioning, we may deduct any resulting loss of value from the refund, provided this is legally permitted.

Please follow these steps:

  1. Complete the return form.
  2. Include the bottom part of the return form in the return package.
  3. If applicable, use the top part of the form as an address label.
  4. Send your return shipment with sufficient postage to our return address.

The cost of returning the item to us is for your own account, unless the return concerns an incorrect, damaged or faulty item.

If you return an order for any reason without notifying us in advance, only the purchase price of the returned item(s) will be refunded. Shipping, handling and any other additional costs will not be reimbursed, regardless of whether the original order qualified for free shipping.

We therefore recommend contacting us before returning your order and following the return instructions provided on this page.

After receiving your return request, we will refund the amount due within 14 days. We may wait with the refund until we have received the returned item or until you have provided proof that you have sent it back.

For a full return of the order, we will refund the purchase price of the returned item(s), including the standard original shipping and handling costs if these were charged. If you return only part of your order, we will refund only the purchase price of the returned item(s).

If a parcel is returned to us because it was not collected, was refused without valid reason, or because incorrect delivery details were provided by the customer, only the purchase price of the returned item(s) will be refunded. Shipping, handling and any other additional costs will not be reimbursed, regardless of whether the original order qualified for free shipping.

This does not affect your statutory right of withdrawal or your rights in case of damaged, incorrect or faulty delivery.

All Icon Eyewear products are covered by a 12-month warranty for production and mounting errors. This commercial warranty does not limit your statutory warranty rights.

Under statutory warranty, a product must meet the reasonable expectations you may have of it. If a product is faulty or does not meet what was agreed, you may be entitled to a free repair or replacement.

Damage caused by normal wear and tear, improper use, accidents, incorrect maintenance or use contrary to the provided care instructions is not covered by the product warranty.

Please always contact us first by email if you have a query or complaint regarding warranty issues. Make sure you can show us your original purchase invoice upon request. We will address all warranty queries individually and seriously.

Icon Eyewear BV
Laan van Kronenburg 14
Mailbox 87
1183 AS Amstelveen
The Netherlands

T. +31-20-6140991
Email: webshop@iconeyewear.nl

If you have complaints, issues or questions, please contact us. We can only help you when you contact us.

Return form